Celtel Commissions First Customer Contact Point At Nigerian Airport

11th Dec 2007

Driven by a strong desire to make it more accessible to customers and to meet the needs of more of its subscribers, Celtel Nigeria has commissioned a consumer contact point at the Murtala Muhammed Airport Terminal 2 (MMA2) in Ikeja, Lagos.

The ultra-modern Celtel shop, the first customer service outlet to be commissioned by a telecom company in any Nigerian airport, is designed to serve as a one-stop service point for the firm's clients. The shop was commissioned by the Speaker of the Lagos State House of Assembly, Adeyemi Ikuforiji, who was assisted by several high ranking Assembly members, including the Chief Whip, Honourable Razak Balogun, Chief Commercial Officer, Michael Foley, Acting General Manager, Lagos Region, Bamidele Folorunsho, and Heads of Commercial, Lagos Region, Godfrey Efeurhobo and Obinna Ariwodo, among others.

Speaking at the occasion, Celtel's Chief Commercial Officer, Michael Foley, said "the decision to commission a shop at the Murtala Muhammed Airport Terminal 2 (MMA2) is very strategic one because daily many of our customers, especially very busy business people who do not ordinarily have the time to visit any consumer contact point pass through the airport. These busy people can now walk in easily to experience our customary courteous service". Ikuforiji commended Celtel for taking its care for its customers to the airport by setting up a service centre at MMA2, adding that the move clearly demonstrates the company's confidence in the economy of Lagos State and Nigeria.

Foley said the commissioning of the shop further shows Celtel's unwavering commitment to the development of the country, providing its customers excellent telecom services and empowering more Nigerians. He explained that Celtel has invested more than $2.8 billion in the Nigerian economy since it took over the company last year. In his speech, the acting General Manager, Bamidele Folorunsho, said the MMA2 Celtel Shop is equipped with modern gadget, which will enable the company to deliver excellent customer care service as well as perform several sales functions.

He explained that the public can purchase Celtel products, make enquiry, get instant connection, get after sales services as well as updates on Celtel's operations, products and services, among other services at the new customer contact point. Folorunsho said Celtel has embarked on an aggressive roll-out programme aimed at expanding its transmission capacity, and improving its coverage, service quality and customer care delivery.

The projects being undertaken by Celtel include the $130 million deal with Nokia-Siemens for the construction of a 4,000km nationwide Transmission Backbone and Microwave link; the distribution of core switching by building soft switches in capacity centres and the connecting of the facilities to the microwave fibre optic backbones; growing the core capacity to maintain up to six months live capacity headroom across all core elements and the leasing of fibre optic nationwide capacity to provide medium term relief and resilience until the various contractors have fully delivered on all ongoing projects.

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